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  AudioBuys.net - Frequently Asked Questions (FAQ)

Ordering
Q1: How do I purchase an item from your website?
Q2: What are the payment options?
Q3: Do you ship internationally?
Q4: Do you accept both US & Canadian Dollars?
Q5: Will I be charged sales tax on my order? 

Shipping
Q6: Which shipping company do you use?
Q7: When will I receive my online order?
Q8: Do I have the option to pick up an item from your store or warehouse?
Q9: How do I track my packages that have been shipped?
 
Products
Q10: Can you help me find an audio product that is not listed on your website?
Q11: What is your warranty return policy?
Q12: Do you drop ship your products?
Q13: Are your products new or factory reconditioned?
Q14: How long do you take to respond to an customer inquiry?
 

Q1: How do I purchase an item from your website?
A: You can browse through our wide selection of audio products. Once you have made your selections, click on the 'Buy Now' button. On the next page select your 'ship to country' and click on the continue button. You will be redirected to a Paypal order page, where you can safely complete your order. We accept payments via Paypal (Visa, Mastercard, American Express, Discover, eChecks and Paypal Balance) and Google Checkout. After completing your order, you will receive an order confirmation email receipt from Paypal or Google Checkout. Review the next question for additional payment options.


Q2: What are the payment options?
A: We accept the following payment options for all online order:
a) Major Credit Card - Visa, Master Card, American Express & Discover (Through Paypal)
b) eChecks / direct bank deposits (Through Paypal)
c) Paypal Balance
d) Google Checkout
e) Certified Check / Money order / Personal Check. - If you want to use this option please confirm the total amount with us before sending us the payment. The total amount is the item price plus the cost of shipping. We accept only US & Canadian dollars for this kind of payment. Your purchase will be shipped out once the money order/check has been cleared by our financial institution (Harris Bank).


Q3: Do you ship internationally (Outside USA and Canada)?
A: Yes, we ship worldwide.

Please note that product warranty on many products will be void outside United States. Also all our products are designed to run on the 110V (North American) system. If you plan to purchase our products for use in a 220V system (such as in Europe or Asia), you must purchase a 220V to 110V converter. This transformer can be purchased at many local electronic stores.
 


Q4: Do you accept international curriencies?
A: We accept US dollars for all US and all international orders (other than Canada). We accept Canadian dollars for all Canadian orders.


Q5: Will I be charged sales tax on my order? 
A: US customers are not charged sales tax. Non US customers may be charged additional duties or brokerage fees. As custom regulations are different for each country, you should contact the customs agency in your country for more information.


Q6: Which shipping company do you use?
A: FedEx, UPS and USPS..

All orders are shipped via Standard Ground Service. We may be able to ship via 3rd or 2nd Day Air service on special request. There is an additional shipping charge for this service. If you are interested in expiated shipping service please contact customer service for a shipping quote. Please indicate the item you wish to purchase and your shipping address. We will then provide with the shipping quote and payment link.


Q7: When will I receive my online order?
A: Most Orders are shipped out within 3 business days (EST: 9:00 AM. Monday - 5:00 PM Friday). If there is any further delay in shipping out your order, you will be notified. All orders are shipped from one of our USA based warehouses. After your order has been shipped, you will receive an email with the FedEX, UPS or USPS tracking number. You can then track your order using our online order tracking tool. Below are the estimated shipping transit times to common destinations:

         Delivery Estimates to Your Destination
Lower 48 States   5-7 Business Days
Alaska & Hawaii   4-5 Business Days
Canada   7-9 Business Day
International Destinations   9-21 Days


Q8: Do I have the option to pick-up an item from your sales office or warehouse?
A: All items are shipped to the shipping address that you specify during checkout. Our shipping costs are very reasonable and cheaper than most other vendors.We can arrange order pick-up from our Houston, TX sales office, however shipping charges cannot be waived. Please contact customer service for pick-up request from our Houston sales office.


Q9: How do I track my packages that have been shipped?
A: Once your order is shipped, we will send you an email with the tracking number. You can then track your order using our online order tracking tool.


Q10: Can you help me find an audio product that is not listed on your website?
A: We have over 8000 audio and video related products. We have listed most of the popular selling products on our website. You can also find products using our website search and website sitemap.

If you cannot find the product listed on our website, we may still have it in our warehouse. In that case you should contact our customer service and provide us the product information (such as brand, model number, specifications and/or any other information that you might have). If we have the product we will email you the picture, description and the price of the item. You may then place an order using our custom order form.


Q11: What is your warranty return policy?
A: Our Company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern regarding your purchase, please contact us immediately and we will provide you the complete return instructions.

1) All merchandise is guaranteed for 30 Days from the original date of purchase.

2) Most merchandise have a Manufacturers Warranty included in the package that will apply.

3) All defective merchandise will be repaired or replaced with the same or better.

4) Unwanted returns will be issued a full refund less shipping charges and a 20% restock fee. The restock fee will be waived for defective products only.

5) We accept any return made within the first 30 days from your purchase date.

For more information please visit our Return Policy page.


Q12: Do you dropship or wholesale your products?
Yes, we can dropship all our products. Simply checkout and include your address as the billing address and the receivers address as the shipping address.We do not charge any additional fee for dropshipping.

We also provide quotes on Wholesale orders (quantity 3+). If you are interested to obtain a wholesale order quote, please contact customer service and provide them with the product number, your shipping location and purchase quantity.


Q13: Are your products new or factory reconditioned?
Most of our products are brand new. If the item is factory reconditioned, you will see [R] or refurbished product details indicator next to the model number. If there is no such indicator next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, with a 90 days manufacturer's warranty. The warranty is serviced direct from the warranty provider. Reconditioned products come with all original accessories, limited warranty and instruction manuals. The standard 30 day return policy applies to all our products, including refurbished products.

In addition,we would like to point out a few things about refurbished product you may wish to take into consideration:

1/ "Refurbished" more often than not simply means the product has been returned to the manufacturer by a retailer as overstock. Very few pieces were actually defective in anyway but since the boxes may have been opened the manufacturer chooses to resell them as refurbished.

2/ Each refurbished product is extensively quality controlled by the manufacturer which in our fairly extensive experience means a higher quality product than "new"-because new products are only subject to random quality control.


Q14: How long do you take to respond to an customer inquiry?
A:
Depending on the time of the day, we will attempt to answer your emails within a few hours to upto 48 hours.


 

 

 

 

 



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